Booking Terms and Conditions
Please read these Booking Terms and Conditions as they are important and govern what is expected of you, and us as Owner.
We strongly advise you take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur.
If you have any queries about these terms and conditions or have any comment or complaint about your Booking, you can contact us at escape@grangebridgecottage.com
4.Your holiday and what is permitted
8.Refunds
10.Liability
11.How we use your personal information
12.General
1. DEFINITIONS
To be clear the following words will have the meanings given below:
'Booking' means your request to stay at the Property once it has been confirmed by us.
'Cautionary Deposit' the deposit paid by you to cover any damage to the Property or loss of contents or keys and excessive or incorrect use of facilities.
'Check-in time' the date and time when the Property will be made available to you.
'Check-out time' the date and time when the Property should be vacated by you as set out in the Booking.
'Holiday' the period of time when the Owner provides the Property to you as set out in the Booking.
'Owner' the owner of the Property.
'Party List' the list of people including you (limited to the maximum number notified under clause 4.1.2) who will share the Property to be provided in accordance with clause 2.8
'Property' is Grange Bridge Cottage.
2. THIS CONTRACT
2.1These are the terms and conditions on which your Booking is made and your Holiday will be provided to you.
2.2 When you submit a booking request the Owner is under no obligation to accept that booking.
2.3 We will provide you with confirmation once we have accepted your Booking and received full or partial funds, these terms and conditions become binding on you, and the Owner.
2.4 Once we have confirmed your Booking you will only be able to cancel in accordance with clause 7 below. However, if you contact us, we may be able to extend your Holiday or change the identity of or the number of persons in your party, but this is subject to availability. Accordingly, we cannot guarantee that this will always be possible.
2.5 You are responsible for ensuring that your booking request is accurate, we cannot be liable for mistakes in information that you have given to us.
2.6 Every Booking has a reference number. Please quote this number in all correspondence with us relating to the Booking.
2.7 You agree to arrive at or after the Check-in time which is 3PM for the Booking (unless you notify us otherwise and we agree the same in advance).
2.8 The Property will not be available at any time outside of the Holiday and we may retain the Cautionary Deposit or otherwise charge you a reasonable sum for any costs incurred if you have not left the Property at the Check-out time of 11AM.
2.9 You confirm that the person making the Booking is over the age of 18.
2.10 You appreciate that, while we keep our illustrations, photographs and other imagery as up to date as possible, they are only illustrative and are subject to change.
3. OWNER’S OBLIGATIONS
3.1 Once your Booking has been confirmed, the Owner agrees to provide the Property to you for your Holiday, subject to these Terms and Conditions.
3.2 The Owner agrees to meet industry standards for self-catering accommodations, you should inform the Owner if you have any concerns.
4. YOUR HOLIDAY AND WHAT IS PERMITTED
4.1General
4.1.1 You agree to take proper care of the Property and its contents during your Holiday, including leaving the property in a clean and tidy state on departure, and we may deduct costs from your Cautionary Deposit if you fail to do so.
4.1.2 A maximum of six (6) people are permitted in the Property and you may not exceed that number.
4.1.3 The Owner only permits the Property to be used for domestic and private use. If you do wish to use the Property for a commercial purpose, please contact us before booking.
4.2 No Pets
Pets are not permitted in the property.
4.3 No Smoking
Smoking is strictly prohibited inside the Property.
4.4 Broadband
Broadband is provided, however there is no guarantee of a minimum speed, unrestricted bandwidth, or uninterrupted provision. The Owner cannot be held liable for any failure in the broadband access.
4.5 Electric Vehicle Charging
Charging electric vehicles using a 13-amp plug at the property is strictly prohibited due to insurance, public liability, and suitability of electrical installations.
There is a dedicated car charging system located outside the equipment room on the property. The owner cannot be held responsible for any periods when this service isn’t available.
4.6 No Fireworks
Fireworks are not permitted at the property.
5. PRICE AND PAYMENT
5.1 The price of your Holiday including any Cautionary Deposit and any extras will be notified to you prior to your request to book being confirmed.
5.2 We will confirm the dates for payment and the price of your Holiday at the time of Booking and you must ensure that you make the payments on time.
5.3 Payment may be made by debit card, credit card, or bank transfer.
5.4 Bank transfers must be in cleared funds by the deadlines for payment and in the currency shown in the Booking. Any bank or transfer charges shall be borne by you.
5.5 If you fail to pay any sums (including the Cautionary Deposit) by the due date we may either charge your debit or credit card for the amount owing plus an administration charge of £30 or we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these terms and conditions.
5.6 You will not be permitted to have access to the Property if there is any sum (whether Cautionary Deposit or otherwise) outstanding at the Check-in time and clause 5.5 above will apply.
6. CAUTIONARY DEPOSIT
6.1Y ou will be informed of the amount of the Cautionary Deposit to be paid at the time of Booking.
6.2 The Cautionary Deposit must be paid two week before the Check-in time
6.3The Property will be assessed after your Holiday. If no excessive cleaning is required, or loss or damage is discovered, we will provide you with a full refund of the Cautionary Deposit. Otherwise, if any excessive cleaning, loss or damage is discovered then you will be informed of the amount to be deducted from the Cautionary Deposit.
6.4 If any proportion of the Cautionary Deposit is retained, or a further charge is made under this clause 6 and you dispute the same, please contact escape@grangebridgecottage.com if we aren’t already in touch with you.
7. YOUR RIGHTS TO CANCEL
7.1 Any cancellation must be via email and will only be effective once we send written confirmation of the cancellation to you. Please see clause 8 for your entitlement to refunds and clause 2.4 relating to changes.
7.2 When we confirm your cancellation via email we will provide you with details of what (if anything) is owing to you and any deductions we have made.
7.3 We strongly recommend that you take out travel insurance at the time of making the Booking with cancellation cover. Whilst we allow you to cancel your Holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made.
7.4 If you are unable to travel to the Property for any reason, or do not arrive on the day of Check-in without notifying us, this will be treated as a cancellation under this clause 7.
8. REFUNDS
8.1 If you cancel, we will try and rebook the dates.
8.2 If your dates (or part of them) are rebooked you will be entitled to a refund of all payments you have made to us minus:
(a)any reduction in the value per night of the new booking compared with the rate charged to you for your nights; and
(b)a £50 cancellation charge.
8.3 If your dates cannot be rebooked then:
If you canceled:
8.3.1 Eight weeks or more prior to the Check-in date
We will retain the deposit you paid at the time of Booking.
8.3.2 Less than eight weeks to the Check-in date
We will retain all payments made and you will be liable for any outstanding balance payment.
8.4 Cancellations received after 12 noon are not effective until the following working day.
9. THE OWNER’S RIGHT TO CANCEL
9.1 The Owner may have to cancel a Booking prior to the Check-in time due to an event outside their control (such as fire, flood, failure of utilities or legislation). If the Owner cancels you will have the option to switch dates or receive a full refund.
10. LIABILITY
10.1 The Owner’s liability isn’t limited for:
(a) death or personal injury caused by the negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by the Consumer Rights Act 2015.
10.2 If the Owner fails to comply with these terms and conditions, the Owner will be responsible for any loss or damage you suffer that is a foreseeable result of the Owner’s breach of the terms or negligence but isn’t responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our or the Owners’ breach or if they were contemplated by you when we entered into this Booking.
10.3 Subject to clause 10.1, the Owner is not responsible for any transport and/or alternative accommodation costs or for loss or damage to any of your items, belongings, or vehicles.
11. HOW WE USE YOUR PERSONAL INFORMATION
11.1 We will never pass along your personal information to third parties.
11.2 We will only provide our marketing to you where you have notified us that you wish to receive our marketing.
12. GENERAL
12.1 You acknowledge that the Owner may enforce any and all of these terms and conditions against you.
12.2 Except for you and the Owner, no other person shall have any rights to enforce any of its terms.
12.3 These terms shall be governed by and construed in accordance with English law and the courts of England & Wales shall have exclusive jurisdiction.